Terms of Business

The general terms and conditions of the online store Contrex are made according to Consumer Protection Act (ZVPot), The Law on the Protection of Personal Data (ZVOP-1) and the Law on Electronic Communications (ZEKom-1).

Contrex online store is managed by Contrex d.o.o. (hereinafter referred to as “store”).

The general conditions of operation determine the functioning of the online car trade, the rights and obligations of the user and trade, and regulate the business relationship between automobiles and customers.

The buyer is bound by the general terms and conditions valid at the time of the purchase (delivery of the online order). At the time of the submission of the order, the user is warned every time on General Terms and Conditions and confirms his familiarity with the award of the contract.


Types of users

When registering to the online car store, the visitor obtains a user name that is identical to his e-mail address and password. The user name and password of a member of the automobile unambiguously determine and associate with the entered data.

Registration is also possible during the purchase process.

If, at any later time, the user wants to replace his e-mail address with others, he must send a request for this on contrex@contrex.si. The change of the e-mail address will be done the same or at the latest on the next business day, and the user will be notified via e-mail.


Accessibility of information

Contrex undertakes to provide the customer with the following information before being bound by the contract or offer:

  1. information about Contrex (name and registered office, registration number),
  2. contact information that enables the user to quickly and effectively communicate (e-mail, telephone),
  3. essential characteristics of the articles (including after-sales services and guarantees),
  4. accessibility of articles (every article that is on offer on the site should be accessible within a reasonable time),
  5. terms of delivery of articles (and the manner, place and deadline of delivery),
  6. the prices which must be clearly and unambiguously determined and shown must be shown, whether they already contain taxes and transport and other charges, and the period of validity of this information,
  7. the method of payment and delivery or fulfillment,
  8. time validity of the offer,
  9. the time limit within which it is possible to withdraw from the contract and the conditions for resignation (description of the right of withdrawal in accordance with 43.č ZVPot; in cases where the consumer does not have the right to withdraw, pursuant to Article 43.č. ZVPot, the consumer is expressly informed thereof)
  10. clarification of the complaint procedure, including all information about the contact person.


Offer items

Due to the nature of online operations, the offer is updated and changed frequently and quickly.

The prices in the online car shop are shown as online prices . Web Prices are the prices that Contrex designs and that apply to the purchase through the online car store.



The contract between Contrex and the buyer is concluded in the car’s online store at the moment when cars send the first electronic message about the status of his order (with the title: In the process). From that moment on, all prices and other conditions are fixed and apply to both the car and the customer.

The sales contract (i.e., the first electronic message of the status of the order) is stored electronically on the Contrex server.


Methods of payment

Contrex provides the following payment methods:

  • by transfer to the transaction account (TRR) of the company upon offer / calculation
  • by transfer to a PayPal account of a business

Issuing an account

Contrex also sends a printed invoice together with the delivered package after delivery of the ordered items. In the case of personal acceptance at the receiving point, the customer receives a printed invoice for the collected items upon their acceptance.

The account contains the price and all costs related to the purchase and a notice of the right of withdrawal.

The buyer is obliged to verify the correctness of the data before the contract is awarded. Later claims raised regarding the regularity of issued invoices are not taken into account.



Price applies the same for all Contrex users. You will become a Contrexa user by registering in an online store or by logging into a web store as a guest of Contrex.

All prices DO NOT include VAT unless explicitly stated otherwise.

Prices are valid at the time of the award and do not have a predetermined validity.

Prices apply in the case of payment with the above mentioned payment methods, subject to the above conditions.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, Contrex will allow the buyer to withdraw from the purchase.


Purchase notification procedure

1. Contrex order

After the order, the customer receives a notice by e-mail that the order has been accepted. A member of the Contrex online store is always provided with comprehensive information on the status and content of the order on the car’s website. Contrex order review, check the availability of ordered items and confirm the order or reject it for a reason. Contrex can contact the customer to verify the information or to ensure the accuracy of the delivery to its contact telephone number. When supplying items that Contrex does not have in stock in its own warehouse, Contrex is strictly bound to the supply by its supplier and to the time during which that supplier can deliver the item to the store. Through the e-mail, Contrex keeps the customer updated about up-to-date information regarding the supply of items. If the delivery period is very long and the buyer does not want to wait, the buyer can notify this to Contrex, who will remove the item from the order, and return any possible paid funds to the buyer, and the other items from the order will be chosen by the customer or delivered or the entire order canceled. If Contrex does not confirm the availability of the ordered items at the latest three months after the date of the award, Contrex may refuse the order from the buyer on the grounds that the article is not available. On the date of the rejection, the order of the buyer ceases to be valid. Contrex assumes no liability for any damage resulting from longer delivery times or due to non-availability of articles that Contrex does not have in stock in its own warehouse.

2. Order shipped / Order ready to accept

Contrex prepares, dispatches or prepares articles for the personal acquisition within the agreed time period and informs the buyer via e-mail.

In the event that the buyer decides to cancel the order in due time, he must immediately inform the seller of this on the telephone number of the general aid +386 1 750 81 60 or by e-mail to contrex@contrex.si. If the order is already shipped, the buyer rejects the delivery to the delivery service. In the case of a personal takeover (when the item is ready for takeover), the buyer also announces his wish to cancel the order via the above telephone number or by the above e-mail.


Purchase for legal entities

The purchase procedure for legal entities is exactly the same as for natural persons, but only in the case of a legal entity purchase, in the second step you also enter the company name and tax number in the form, and confirm your agreement with the terms and conditions of business.

If you want an account on a business, you accept business terms that apply to businesses. The main difference is in the possibility of withdrawal from the contract: we allow companies, sole traders and other legal entities to return the items delivered under the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item for no reason than for consumers (natural persons).

Online car trade allows legal entities the following types of payment:

  • by transfer to the transaction account (TRR) of the company upon offer / calculation
  • by transfer to a PayPal account of the company (even if you do not have a PayPal account with a credit card via a secure portal in PayPal.


Right to withdraw from the consumer

The consumer (stated exclusively for natural persons who acquire an item for purposes outside his own gainful activity) has the right to communicate to the seller within 14 days of the receipt of the articles that he rescinds the contract without having to state the reason for his decision. The deadline begins to be counted one day after the date of the acquisition of the items.

The consumer disclaims the cancellation from the seller’s e-mail address: contrex@contrex.si

In the event of withdrawal from the contract, the consumer receives the item returned or by post to the address of the seller: Obrtniška 8, 1370 Logatec or personally brings it to one of the seller’s delivery points.

The return of the received items to the company within the deadline for withdrawal from the contract shall be considered a notice of withdrawal.

The consumer must return the article to the seller undamaged and unchanged, unless the article is destroyed, defected, lost or its quantity decreased, without the consumer being guilty. The consumer of the articles must not be freely used until the cancellation of the contract. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual situation. Testing an article that deviates from the above is considered to be the use of articles, which means that the consumer loses the right to withdraw from the contract.

The only charge charged to the consumer in respect of a cancellation is the cost of returning the items (which, in the case of shipment, is charged on the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller within 30 days from the date of the cancellation notice (purchase).

The refund of the paid-in payments will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. In order to ensure the certainty, accuracy and timeliness of the return and provide a record of payments, the refund of the payment to the customer is made exclusively by transfer to his transaction account. You can not refund a cash payment!


The contractual partner for delivery of Contrex’s shipments is Pošta Slovenije, but Contrex reserves the right to choose another delivery service if it can fulfill this order more efficiently.
For the rest of the world, the delivery of EXWorks Contrex, or by agreement with the buyer!


Protection of personal data

Contrex undertakes to permanently protect all personal data of the user in accordance with the ZVOP-1.

Contrex keeps the following customer data for an indefinite period of time: name, surname, e-mail address, contact telephone, primary address and delivery address, country of residence, time and date of registration and archive of communication with Contrex.

Contrex uses the given personal data exclusively for the purpose of fulfilling the order (sending information material, offers, accounts) and otherwise necessary communication with the member.

In no case shall the user’s information be handed over to unauthorized persons.

Contrex only stores for the time until the order is completed by the following Contrex guests: name and surname, e-mail address, contact telephone, primary address and delivery address, country of residence, time and date of registration and archive of communication with Contrex. After the order has been fulfilled, only information relating to a particular order is retained, which can only be accessed through knowledge of the account number and the order number.

In order to protect personal data, the user is also responsible for ensuring the security of his / her e-mail address, username and password, and the appropriate software (antivirus) protection of his or her computer.


Ratings, opinions and recommendations

Reviews, ratings and recommendations written by customers are part of the online store functionality, and are intended for the community of all users.

Contrex makes it possible for any user of the online store to write the opinion, but before the final publication, Contrex will review it. Contrex will not publish opinions or contributions that are in any way offensive, inappropriate, or which, according to the Contrex assessment, do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user explicitly agrees with the terms of use of his opinion or comment, and Contrex allows the publication of a part or all of the text in all electronic and other media. Contrex has the right to use the content of an opinion or a comment for a time limit and for any purpose that is in the business interest of Contrex, including posting in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he owns material and moral rights for written opinions and comments, and that these rights are transmitted to Contrex indefinitely and indefinitely.


Limitation of liability

Contrex is working to the best of its ability to ensure the up-to-date and correctness of the information published on its websites. Nevertheless, the properties of the articles, the delivery period or the price may change so quickly that Contrex fails to correct the information on the web pages. In such a case, Contrex will notify the customer of the changes and will allow it to withdraw from the contract or to replace the ordered item.

Contrex is not responsible for the content of reviews on articles written by visitors. Contrex opinions before publishing a review and rejecting those containing obvious falsehoods are inappropriate, misleading or offensive. Contrex is not responsible for the information in the opinions and is limited to any liability that arises from the information provided in the opinions.

Contrex has the option of withdrawing from the contract only if a clear error is detected (Article 46 of the OZ). As a manifest error, the defect in the essential characteristics of the article is considered to be an error and all the mistakes that are considered to be decisive according to the custom in the trade or the purpose of the parties, and if Contrex would not confirm or conclude the contract in case of knowledge. This includes obvious price errors.


Complaints and disputes

Contrex respects the current consumer protection legislation. Contrex is struggling to fulfill its duty to provide an effective complaint handling system.

In the event of a problem, the customer with the Contrex provider can contact him by phone at +386 1 750 81 60 or by e-mail to contrex@contrex.si. The complaint is submitted via the contrex@contrex.si email address. The complaint processing procedure is confidential.

Contrex is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the settlement of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. For this reason, Contrex is working to the best of its ability to resolve any dispute by mutual consent.


Out-of-court settlement of consumer disputes

According to the legal norms, Contrex does not recognize any performer of out-of-court settlement of consumer disputes as competent to deal with a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.

Contrex, which, as a provider of goods and services, enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Internet Dispute Resolution Consumer Platform (SRPS). The platform is available to consumers here.


The aforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

We wish you a lot of pleasant and pleasant purchases!


Terms apply from September 20, 2018.